Shipping, Returns & Refunds

Shipping and Tracking 

Can I modify the shipping address of my order before it has been shipped?
Sorry, that is not possible at the moment as the system would have already passed the mobile number and address to our warehouse to pack and ship your product. That said, we never say never! You can always cancel the order before it has been packed and can place a new order. With some cancellation charges.

How long will it take for my order to be delivered?
Orders in India, once shipped, are typically delivered in 1-7 business days in metros, and 7-10 business days for the rest of India. Delivery time may vary depending upon the shipping address and other factors (public holidays, extreme weather conditions, etc.).

When will my products on pre-order be shipped?
We ship pre-order products on the date given in the product description, as far as possible. However, there may be a slight delay in shipping in case of an unforeseen surge in demand or any similar issue. Rest assured, our customer experience team will keep you updated on the status of your order.

Are there any additional shipping charges?
Bakklol provides FREE shipping for all orders above ₹599 in India. A shipping charge of ₹50 is payable only on orders below ₹599. Minimum order value should be ₹199 (excluding GST).

How do I track my order?
You can track your order once it has been dispatched from our warehouse. An email, SMS, and Whatsapp notification will be sent with a link. You can also track it from your account on the website by Selecting ‘Orders’ from the top right corner and then clicking on 'Track Order' for the respective Order ID. In case of any issue you can always use contact us details to reach out to us.

What if my order is undelivered?
For prepaid orders, if our courier partners are unable to deliver the product and they send it back to us, we will initiate a refund as BL Money to your Bakklol account which will reflect within 24-48 hours of initiation.

Returns, Exchange and Refund

The product I want to return was bought on discount. Will I get refunded the full amount?
No. You will only receive the exact amount paid for the product.

In case I return the products, will the COD/Shipping/Gifting charges be credited back?
No. These are charges applicable each time an order is placed and are non-refundable.

My product has been picked up but I have not got my refund yet.
If it has been 24-48 hours since the order has been picked by our courier partner and if the refund isn't reflecting as BL money, please email us at support@bakklol.in and we will sort it out for you.

What are the terms of the exchange policy?
You can apply for an exchange for your order within 10 days after an order has been delivered. We have a reverse pick up facility for most pin codes.
Exchanges can only be done for the same products in a different size. It cannot be exchanged for another design in the same product category or against any other product across our website/app.
If you wish to exchange products from a combo pack, the whole pack will have to be sent back to us. Partial returns aren’t accepted. If there is a manufacturing issue, or if you have any other query regarding this, you can email us on support@bakklol.in.
Gift wrapping charges are non-refundable and we will not be able to gift wrap any exchanges requested.
To maintain strict hygiene standards of our products, we do not accept exchanges on several product categories, including but not limited to masks, boxers, shorts, sweat-activated t-shirts, inner wears and socks. The Souled Store may, at its discretion and without prior notice, change the products or categories to which this policy would apply.

What are the terms of the Return Policy?
Customers can return their order within 10 days after an order has been delivered. We have a reverse pick up facility for most pin codes. For pin codes that are non- serviceable by our courier partners against the reverse pick up policy, you will have to self ship the product(s).
In the interest of hygiene, we may refuse returns where it's obvious that the item has been worn, washed or soiled. Defective products need not be sent back to us, unless confirmed by the Customer Experience Team. If you have received a defective product, send us images at support@bakklol.in and we will get back to you. Once confirmed by the Customer Experience Team the refund will be provided either into your bank account or as BL Money as per your convenience.
If you have to return anything from a combo pack, the whole pack will have to be returned. There will not be any partial returns accepted. If there is a manufacturing issue, or if you have any other query regarding this, you can contact us on the number or email us on support@bakklol.in.
Gift cards/vouchers are non-refundable.
Gift wrapping charges will not be refunded if goods are returned. Also, we will not be able to gift wrap any replacements you have asked for.
To maintain strict hygiene standards of our products, we do not accept returns on several product categories, including but not limited to masks, boxers, shorts, sweat-activated t-shirts, inner wears and socks. Bakklol may, at its discretion and without prior notice, change the products or categories to which this policy would apply.

Is there a convenience fee to get a refund?
Yes, there is a charge of just Rs. 20/- per product in the order to transfer your refund to your original mode of payment or Bank Account/UPI.